Return and Refund Policy — Bag Leaf Boys Inc.

Effective Date: June 1, 2025
Last Updated: July 29, 2026

Bag Leaf Boys Inc. wants customers to understand exactly what is eligible for a return, exchange, cancellation, or refund before making a purchase.

Physical Merchandise Returns

Eligible physical merchandise may be returned within 14 calendar days after confirmed delivery.

To qualify for a return, the item must be:

• Unworn, unused, and unwashed
• Free from stains, odors, damage, pet hair, or other signs of use
• Returned with all original tags, packaging, and accessories
• Accompanied by valid proof of purchase

Items that do not meet these conditions may be refused and returned to the customer.

Starting a Return

Before sending any item back, email info@bagleafboys.com with:

• Your full name
• Order number
• Item being returned
• Reason for the return
• Photos of the item when damage, defects, or an incorrect shipment are involved

Do not mail a return without written approval. Approved return instructions and the proper return address will be provided by email.

Unauthorized returns may be refused.

Return Shipping

Customers are responsible for return-shipping costs unless Bag Leaf Boys Inc. shipped the wrong item or the item arrived damaged or defective.

Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping service. Bag Leaf Boys Inc. is not responsible for return packages that are lost, stolen, damaged, or delivered to an incorrect address.

Exchanges

Size exchanges may be requested within 14 calendar days after delivery and are subject to product availability.

If the requested size is unavailable, the customer may choose an eligible replacement item or receive a refund for the returned merchandise.

Customers are responsible for exchange-shipping costs unless the exchange is required because of an error made by Bag Leaf Boys Inc.

Damaged, Defective, or Incorrect Items

Inspect your order immediately after delivery.

Damage, defects, missing items, or incorrect items must be reported to info@bagleafboys.com within 7 calendar days after delivery.

Include your order number and clear photographs showing the issue. After reviewing the claim, Bag Leaf Boys Inc. may provide a replacement, correction, store credit, or refund at no additional cost to the customer.

Normal wear, improper washing, accidental damage, or damage occurring after delivery does not qualify as a product defect.

Non-Returnable and Final-Sale Purchases

The following purchases are final sale and cannot be returned, exchanged, or refunded unless required by applicable law:

• Digital downloads
• Beats, instrumentals, stems, audio files, and music licenses
• Music, video, photography, graphic-design, promotional, media, or consulting services
• Deposits, retainers, booking payments, and production payments
• Custom, personalized, altered, printed, or made-to-order merchandise
• Gift cards
• Clearance or explicitly marked final-sale items
• Items that have been worn, washed, used, altered, or damaged after delivery

Digital products are considered delivered once the download, file, license, or access information has been sent or made available.

Service and Production Payments

Service payments, booking payments, deposits, retainers, and amounts paid toward custom work are non-refundable once planning, scheduling, creative development, recording, filming, editing, design, production, or other work has begun.

A customer’s decision not to use completed or partially completed work does not create an automatic right to a refund.

Any refund or credit issued for a service project will be determined by the signed agreement, completed work, committed expenses, and the specific circumstances of the project.

Order Cancellations

Cancellation requests must be submitted as soon as possible to info@bagleafboys.com.

Physical merchandise orders may be canceled only when the request is received before fulfillment, printing, customization, or production begins. Cancellation requests are not guaranteed.

Digital products cannot be canceled after delivery or access has been provided.

Custom orders, bookings, services, and production projects cannot be canceled for a full refund after work, scheduling, purchasing, or preparation has begun.

Refund Processing

Returned merchandise will be inspected after it is received.

When a return is approved, the refund will be issued to the original payment method within 5–10 business days. Financial institutions and payment providers may require additional processing time before the funds appear in the customer’s account.

Bag Leaf Boys Inc. will notify the customer if a return or refund is approved, partially approved, or denied.

Refused or Abusive Returns

Bag Leaf Boys Inc. reserves the right to refuse returns involving:

• Items that do not meet the eligibility requirements
• Repeated or excessive return activity
• Suspected fraud or policy abuse
• Altered, substituted, or incorrectly returned merchandise
• False damage or delivery claims

Contact

For return, exchange, cancellation, or refund questions, contact:

Bag Leaf Boys Inc.
Email: info@bagleafboys.com
Response Time: 1–3 business days

This policy does not limit any consumer rights that cannot legally be waived.

Set the Shopify Rules to Match

After pasting and saving the policy, set the automated return rules to:

• Return window: 14 days
• Return shipping: Customer pays
• Restocking fee: None
• Final sale: Digital products, services, custom products, bookings, deposits, gift cards, and clearance items
• Cancellation rule: Requests allowed only before fulfillment or production begins

The written policy and Shopify’s automated return rules should match because Shopify does not automatically copy the written policy into those rule settings.

Florida law also emphasizes clearly disclosing refund limitations to customers, particularly when a business offers no refund, credit, or exchange.